Managing a workforce of hundreds of talented healthcare professionals can be extremely challenging. Throughout the year, demand for various healthcare professionals can ebb and flow. Seasonal spikes, life changes for staff members, and staffing shortages can all cause shifts to a facility’s needs. And managed service provider (MSP) programs can seem complex and time consuming.
What is a Managed Service Provider?
Many facilities turn to MSP staffing (i.e. managed service provider) programs to help procure and maintain staff to simplify the staffing process. An MSP is a specialized healthcare staffing company that manages the workforce of a client company by managing its preferred staffing agencies.
Healthcare systems can utilize MSP staffing for a wide variety of roles from nurses to assistants and techs to therapists. The first focus is on the procurement of employees. However, many programs also provide human resource services including conflict resolution, performance reviews, and more. MSPs can also manage all types of healthcare staffing needs from temporary, per diem, travel nursing, and locums to permanent and direct hire, depending on the program and the client’s needs.
What are the benefits of MSP Staffing?
Healthcare facilities utilize MSP programs for many reasons. Some are looking for top talent, quicker fill rates, consolidated invoicing, market expertise, or a vendor management system (VMS). Whatever the need, an MSP can be the perfect staffing solution for your healthcare facility or system.
The first thing an MSP can provide is greater access to top healthcare talent. Most agencies have a long list of talent ranging across various disciplines and specialties from nursing. These individuals are often utilized regularly because the MSP has confidence in their reliability and capabilities. In the healthcare industry, better staffing equals better patient care.
A partnership with an MSP simply makes the healthcare staffing process easier. A client no longer has to oversee staffing issues or keep track of what their partner agency is doing. The managed service provider can act as an integral part of the client’s procurement, HR, or other human capital function. It will manage the entire staffing process from procurement through invoicing and payment.
By using a VMS, the managed service provider can give complete visibility into the status of each staff member. This technology can be customized to support strategic decisions for healthcare staffing as well. The staffing agency measures key performance indicators and provides documentation to the client.
What are some potential issues with MSP programs?
Many healthcare staffing companies overcommit to their accounts as a managed service provider. This often leads to poor service and multiple commitments in a single market. For facilities, that means longer time-to-fill, less engaged vendor partners, and potentially higher hiring costs. Sometimes MSP staffing may be unable to provide solutions to all the needs of larger organizations based on their size, reach, or geography.
The SHC Difference
Supplemental Health Care is more than a managed service provider, we are a partner in patient care. As a leading healthcare staffing company, SHC utilizes almost 40 years of experience connecting dedicated healthcare and school professionals with employment everywhere that care is delivered.
Whether you need care in hospitals, homes, long-term care, government services, or school districts, we are able to offer our partners exceptional service and value. And the best part: there’s no program cost to the client.
At SHC, we carefully develop strategic MSP partners versus a high-volume MSP approach. Our curation allows us to focus on service, cost savings, and patient care without overcommitting locally or regionally. We are loyal to our MSP partners.
A good managed service provider partnership should simplify healthcare staffing processes by providing tailored solutions to their unique needs. We can help streamline hiring, credentialing, and onboarding processes. Our unmatched service works for our clients as well as our healthcare professionals. We provide better outcomes for attracting the best talent and retaining them, which leads to quality patient care.
Our clients will always have a dedicated partner focused exclusively on their facility’s success. We bring together detailed market insights, proactive planning, customized technologies, and a culture of caring to help deliver better outcomes. Learn more about our MSP program or contact our team to get started today.
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