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Frequently Asked Questions

Support

How do I receive after hours/weekend/holiday support?

You can reach SHC’s 24/7 support team at 888-265-1068. Whenever you need them, this team is standing by for emergencies, last minute questions, or after-hours needs. 

 

Payroll & Timekeeping

Who can I contact for payroll support or to correct a payroll issue?

You can reach out to SHC’s payroll support team directly via Payroll Help in SHC WeConnect or call 1-800-605-4978 Monday through Friday between 8:00AM and 8:00PM Eastern Time.

Benefits

How do I enroll in SHC benefits?

You can enroll in SHC health benefits within the first 31 days of starting your first assignment with SHC or during SHC’s annual open enrollment period, usually in the month of June. Quarterly (January, April, July, and October), you will be able to join or adjust enrollment in SHC’s 401K retirement savings plan. Voluntary individual benefits including whole life insurance, short term disability, accident, and pet insurance are available semi-annually through our partners at Unum. 

SHC WeConnect 

What is SHC WeConnect?

SHC WeConnect is Supplemental Health Care’s mobile app, designed to put everything you need for your next healthcare job in the palm of your hand.

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