Frequently Asked Questions

Your SHC recruiter should be able to support with most common questions, but you can also reach out to SHC’s payroll support team directly at askpayroll@shccares.com or by calling 800-605-4978.

You can set up and manage your direct deposit inside the SHC Payroll Center.

To add a new direct deposit account, choose Pay Method and click the New Payment Method button at the top of the screen. Enter your bank details, read and accept the employee authorization, and click Save to add the deposit account.

Once an account has been added, you can also edit or remove accounts using this section of the Payroll Center.

SHC has several resources available to help address any concerns or errors related to payroll. Reach out to SHC’s payroll department directly by emailing askpayroll@shccares.com or calling 800-605-4978.

The SHC Payroll Center provides direct access to the Time Submission Portal for reviewing timekeeping instructions, managing your weekly hours, Pay Method management for updating direct deposit information, and Pay Stubs & Tax Forms for accessing past pay information and tax documents.

You can access the SHC Payroll Center by downloading the SHC WeConnect mobile app from the Apple or Android app stores. You will find a link for Payroll Center on the main menu

For desktop users, you can also access the SHC Payroll Center by logging into https://weconnect.shccares.com/login and choosing Payroll Center from the navigation menu. 

While on assignment with SHC, you will submit weekly documentation for the hours you work. Specific instructions for your assignment will be emailed to you by SHC’s payroll team before you begin your assignment. If you have any questions about payroll or weekly time documentation, please contact your recruiter or askpayroll@shccares.com for support.

All time documentation should be submitted through the Time Submission Portal located in the SHC Payroll Center, accessible through the SHC WeConnect mobile app or at https://weconnect.shccares.com/login or desktop users. For each day worked, please enter a start time, an end time, and any meal breaks or special hour codes (e.g. on call, mileage, etc.). If you didn’t not work during a week, click the "worked" toggle to set it to "no". When you’ve finished entering your hours, click “submit” to send your time sheet to the facility approver for your assignment.

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Based on your assignment, the facility may require additional time documentation in the form of a paper time sheet, VMS time entry, or other logging. All additional time documentation should be provided to the client per your assignment instructions, and screenshots or pdfs should also be uploaded to the Time Submission Portal with your weekly time.

*Professionals working at certain SHC client facilities utilizing Bluesky for time keeping may not need to submit via the SHC Time Submission Portal. For these individuals, time documented in Bluesky will be pulled weekly to process payroll. These instructions will be provided at the start of your assignment.

Submitting a time card with zero hours will disable the payroll reminders from SHC for that week. You can simply submit a time card with no hours. If you’ve mistakenly added hours to a week, you can change the “worked” toggle back to "no". Setting the “worked” toggle to indicate “no” will reset all hours for the week to zero. The system will ask you to confirm that you wish to reset your hours to zero. Once confirmed, you can submit and accept the attestation.

The status of your time card will change from “Saved not submitted” to “pending approval”. This will disable text reminders from SHC for this payroll week.

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When you submit your time card for the week, the status will chance from “saved not submitted” to “pending approval”. This locks your time card and notifies the appropriate time card approver(s) for your assignment.

If you wish to edit your hours after submitting, you can click the “modify” button to reopen your time for the week. Your time card status will change back to “saved not submitted”. You may edit your hours for the week or attach any required documents. When complete, click submit, accept the attestation, and be sure that your status changes from “saved not submitted” to “pending approval” to indicate that your time card has been submitted.

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We recommend that all time be submitted immediately after the last shift worked for the week. All hours and time documentation must be submitted by 8:30PM Eastern on the Monday after the close of the payroll week. All time submitted by the deadline and approved by the facility approver will be paid on the following Friday. Time submitted after the deadline will be processed when it is received and will delay the payroll deposit day.

Time submitted after the payroll deadline will be processed when it is received and scheduled for payment based on the following schedule. Time submitted by 8:30PM Eastern on Tuesday will be paid on the following Monday; Time submitted by 8:30PM Eastern on Wednesday will be paid on Tuesday of the following week; and time submitted on Thursday or Friday will be paid on Friday of the following week.

Unless otherwise noted in your assignment payroll instructions, SHC calculates payroll from 7AM on Sunday to 6:59AM on the following Sunday, based on the local time zone for your assignment.  

SHC recognizes six payroll holidays throughout the year: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All professionals working on these days will receive holiday pay. In addition, if your assigned facility recognizes additional paid holidays, SHC will also provide holiday pay for professionals working on those facility-recognized holidays.

Time documentation requirements can differ from facility to facility, so specific instructions for your assignment will be accessible via the SHC WeConnect app before your first day. Most assignments require weekly logging of days worked in the Time Submission Portal of SHC’s Payroll Center, accessible from the main menu of the SHC WeConnect mobile app and at https://weconnect.shccares.com/login.

For each day that you work, enter a start time, a lunch break, and an end time. For some assignments you may also need to submit additional documentation to the facility and/or upload a picture or screenshot of your time documentation with your time entry on the Time Submission Portal.

If you have any questions about your specific time documentation, please contact your SHC Payroll Service Specialist at askpayroll@shccares.com or by calling 800-605-4978.

For most assignments, SHC uses the hours that you submit through our Time Submission Portal to receive facility approval and process your weekly payroll. Some facilities also use additional forms of time documentation to track care hours, staff levels, or reconcile invoicing. While it’s a little extra work to document in two places for these facilities, it’s the best way to ensure prompt and accurate weekly payment for our working professionals, while also allowing the facility to accurately monitor their staff levels.

When documenting your hours in the Time Submission Portal of SHC’s Payroll Center, you can use the “upload” button to attach any images or pdf time documentation required by your facility. These documents will be submitted to our secure payroll system with your hours.

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When you click “submit” on your weekly hours, our system will automatically notify the designated time approver at the appropriate facility. That individual will be able to review your submission in a secure online portal. They can approve the hours as submitted, or they can add comments to your timesheet and send it back for corrections.

If your timesheet is rejected by the designated approver, you will be notified by text message. You will be able to review the reviewer’s comment in the Time Submission Portal, adjust hours, and resubmit.

After selecting the payroll week, choose the day for which you are entering On Call or Call Back hours. Select the “Time Reporting Code ” box to change the work type from the default “Worked” to either “On Call” or “Call Back”. Enter the appropriate start and end times, and click save. You may enter multiple work type hours for the same day.

The overview of your time card will show the weekly total for each work type as well as the total number of paid hours for the payroll week.

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Both Paid Time Off and Sick Time are Work Type reporting codes that can be selected on the time entry screen.

After selecting the payroll week, choose the day for which you are entering PTO or Sick Time hours. Select the “Time Reporting Code ” box to change the work type from the default “Worked” to the code you want to enter. Enter the appropriate hours and click save. You may enter multiple work type hours for the same day.

The overview of your time card will show the weekly total for each work type as well as the total number of paid hours for the payroll week.

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Your assignment may require special information based on the type of work and facility setting. Any required special instructions will be provided by SHC’s payroll team before the start of your assignment. These special instructions are built into your time card and can be found below the daily hours entry within the Time Submission Portal.

Open your time card normally, select the day that you worked, enter your normal start, end, and meal hours for the day. If required, your time card will include a prompt as a reminder of any special time keeping instructions. Scroll down to enter Productivity Units, Student Hours, or other additional information. Remember to click save to save this information to your weekly time card.

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You can access your SHC paystubs through the SHC Payroll Center, available through the online weconnect.shccares.com portal or the SHC WeConnect mobile app.

Your paystub will be uploaded whenever SHC makes a deposit into your account. If your timecard is submitted by the Monday 8:30pm Eastern deadline, your deposit and paystub will be available on the following Friday. 

If your time card is submitted late or adjustments are made after the initial deposit, you may receive a deposit on Monday or Tuesday of the following week. 

Always check the date of your paystub to verify which week's pay it covers. Any paystub uploaded before Friday will cover the previous week's pay period. 

Using the SHC WeConnect mobile app or online at weconnect.shccares.com, access the Payroll Center and click the Paystubs & Tax Forms button. Select the work year you wish to access, and you will be directed to the corresponding documents.